Frequently asked questions
Are the prices per person?
The prices on our website are per vehicle, not per person, and are for a one-way transfer.
How to Make a Reservation?
You can submit your reservation by filling out the form on our website. We will respond with a live confirmation message within 5 minutes at the latest.
What are the payment methods?
You can make your payment using the options specified on the reservation form (cash to the driver in the vehicle) or (online credit card). You can also pay us via bank transfer or EFT.
How can I find you at the airport?
We will be waiting for you at the airport's arrivals terminal exit with a sign bearing your name. If you cannot find our staff due to the crowd, you can contact us via WhatsApp or phone and we can guide you.
What is the Cancellation Policy?
You can cancel your reservations free of charge up to 24 hours in advance. Simply inform us via email, WhatsApp, or phone to cancel.
Do your vehicles have child seats?
Child seats are available free of charge in our vehicles upon request.
Can you arrange a return transfer?
Whether you're staying at a hotel, a holiday home, or somewhere else, we also arrange your return transfer from the address you provide to the airport.
What should I do if my flight is delayed?
Our operations team is monitoring your flight delay and we will wait for you no matter what. You can be sure of that.
What are your company policies?
As per our company policies, we reserve the right to refuse to transport passengers who are under the influence of alcohol or drugs, or who pose a risk to the safety of the driver and the vehicle.